2025 Genesys GCX-GCD: Pass-Sure Reliable Genesys Cloud CX: Developer Certification Test Forum

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Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 2	Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 3	Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 4	Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 5	Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 6	Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

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Genesys Cloud CX: Developer Certification Sample Questions (Q35-Q40):

NEW QUESTION # 35
For updating a user in Genesys Cloud CX which HTTP method must be used?

A. POST
B. PATCH
C. TRACE
D. DELETE

Answer: B

Explanation:
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.

NEW QUESTION # 36
To assign a Prompt resource using the API, you must have the _______________ permission assigned.

A. Architect > UserPrompt > Add
B. Architect > UserPrompt > Edit
C. Architect > UserPrompt > View
D. Architect > UI > View
E. Architect > DatahaseTable > Add

Answer: B

Explanation:
To assign a Prompt resource using the Genesys Cloud CX API, the Architect > UserPrompt > Edit permission is required. This permission allows users to modify existing user prompts, including assigning resources to them. Without this permission, attempts to assign a prompt resource via the API will be unsuccessful.

NEW QUESTION # 37
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
B. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
C. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
D. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.

Answer: A

Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.

NEW QUESTION # 38
The response to the first call of https://api/v2/conversations/{conversationld}/recordings includes mediaUri in its JSON body with the response code of 202.

A. False
B. True

Answer: A

Explanation:
When making the initialGETrequest tohttps://api/v2/conversations/{conversationId}/recordings, if the recording is not yet available (e.g., it's still being transcoded), the API responds with a 202Accepted status code and an empty response body, meaning themediaUriis not included in this response. Once the recording becomes available, subsequent requests will return a 200OK status code along with themediaUriin the JSON response body, allowing access to the recording.

NEW QUESTION # 39
What type of trunk would you configure to connect to AudioCodes phones?

A. WebRTC phone trunk
B. Network interface trunk
C. External trunk
D. Phone trunk

Answer: C

Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.

NEW QUESTION # 40
......

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2025 Genesys GCX-GCD: Pass-Sure Reliable Genesys Cloud CX: Developer Certification Test Forum

Genesys GCX-GCD Exam Syllabus Topics:

Exam Questions GCX-GCD Vce - Valid GCX-GCD Test Syllabus

Genesys Cloud CX: Developer Certification Sample Questions (Q35-Q40):

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